“Understanding the needs of our customers
and investors through effective interaction
is key to continuity of performance.”
Kevin Davis, Chief Executive, MF Global, Director of Man Group plc
Introduction
‘Our marketplace’ is a term encompassing all interactions with those of our stakeholders which impact on our dealing with our ‘customers’. Fully understanding the context of these interactions requires an explanation of our customer focused business model and how the discipline of corporate responsibility adds value to our various business propositions, particularly in the identification of key non-financial business risks and our means of addressing them.