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Zoe Britton
Executive Assistant Corporate Responsibility team

Lia Abady
Corporate Responsibility team – Carbon project

To fulfil our Corporate Responsibility Strategy we felt it vital to have a clear idea of what constituted ‘high standards of behaviour’. This led to the creation of our Corporate Responsibility Manual, which sets out our ‘rules’ for key corporate responsibility elements and risks, particularly our people, our ‘customers’, and the environment.

The processes by which we implement our programmes are also set out in our Manual, in our Corporate Responsibility Reports and also on our website. All may be accessed via the ‘CR’ link at www.mangroupplc.com As we further developed our thinking around corporate responsibility, it became clear to me that, while the team would create the programme and provide, for want of a better term, ‘thought leadership’, for the programme to become embedded and inextricably integrated into the fabric of our business, the team should not lead; rather, we should facilitate others to lead and take ownership.

This approach led to, for example, the development of our Carbon Mentors programme and the Carbon Reduction Group. The Corporate Responsibility team has handed over the programme to the divisions, and now has an advisory role in relation to the action plans.

Similarly, whereas our first Global Employee Survey was facilitated by the Corporate Responsibility team, divisional management have now taken on implementation, albeit within a structure created by the Corporate Responsibility team and its advisers.

We see this as a model for future development, as we further embed corporate responsibility into the business, define and quantify its added value, and develop further initiatives which will sustain the confidence of all of our stakeholders.